SHIPPING AND RETURNS

SHIPPING & RETURNS

YOUKNOW. Clothing try our very best to despatch in stock items within 24 hours, we may take up to 3-5 working days. (not including pre orders) 

Domestic orders - New Zealand

  • All domestic orders are typically delivered within 1-3 working days from the time of despatch, however please allow up to 8 working days for your order to arrive. 

International orders - Rest of the World

  • All international orders are sent via DHL Express and we expect delivery within 2-10 working days from the time of despatch.

NOTE: If you have any questions about above then please emaiil orders@youknow.co.nz 

RETURNS

  • Only full priced items are eligible for a refund or exchange. All sale items are final.
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email orders@youknow.co.nz and tracked courier your returned item to the following address:

Smartbox Storage

10 Arthur Brown Place
Mt Wellington, Auckland, 1542
Attention - YOUKNOW. Clothing Return


REFUNDS

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-5 working days.