SHIPPING & FAQS

Online Orders & Delivery

NZ Customers

All orders received before 2:30pm between Monday to Friday will be collected on the same day and dispatched to you from our Warehouse. Orders received during the weekend and public holidays will be processed the next available business day. No weekend deliveries.

International Delivery Time:

Australia: Overnight to 5 days pending location

Asia: 3-5 days

Canada & USA: 2-3 days

UK & Europe: 2-5 days

 

FAQS

Where is my order?

You will have a tracking link in your purchase order confirmation or mobile phone in a text message from either of our courier partners. If you call us direct to inquire about a delivery, it will take 4 - 24 hours for us to reply back to you.

DHL for all International deliveries https://www.dhl.com/nz-en/home.html

ADDITIONAL CHARGES FOR INTERNATIONAL ORDERS

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of YOU KNOW. Clothing

No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering. 

DISCLAIMER

YOU KNOW. Clothing is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as YOU KNOW. CLOTHING takes no responsibility for deliveries which are made to addresses entered in error. Please contact one of our courier partners with your query.